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      Pleasantly Surprised So Far - Enterprise Customer Success Manager Glassdoor Employee Review

      5.0
      Mar 8, 2022
      Enterprise customer success manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Culture Work-life Balance Benefits Investment in new hires My manger and team are pretty amazing

      Cons

      Organized but still figuring things out Partnership with Indeed is a little wonky Salaried but have to submit time sheets Partnership with Fishbowl also a little wonky New but can tell KPIS might change frequently (maybe accounts too)

      avatar
      Glassdoor Response
      4y
      Thank you for taking the time to provide feedback. You've shared so many positives that I agree with - especially our people in CS! I'm also glad to hear you are finding the onboarding experience enjoyable as this is something we've significantly invested in. If you have specifics about what could be improved, please share with your manager so we can make it even better and smoother for future new hires! As for the sentiments you shared regarding our partnership with Indeed and integration of Fishbowl content, that is fair feedback. While we've made improvements, there is still plenty of work to be done. We're committed to tackling the challenges to make your job easier and improve the value to our employers. Thank you for being here on this journey and keep the feedback coming as we make progress! - Kira Dewey, Interim Head of CS

      Explore other reviews about Glassdoor

      5.0
      Feb 12, 2026
      Employer brand specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      - Amazing management & team - Growth and learning opportunities - Flexible with work-life balance - Meaningful work

      Cons

      I cannot think of any cons.

      2.0
      Feb 11, 2026
      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      The benefits and culture were probably the best I've ever had. Even better than the benefits were the people I worked with. I enjoyed coming into work and doing my job and really stood behind the company tag line of helping people find jobs they love.

      Cons

      During covid things started getting bad. Like many other companies layoffs came around and how the company handled those were terrible. You show up one day and next thing you know you lose access and cryptic email and then your'e gone. This happened again in 2025. They brought in person whose job it was to basically get people to leave. They didn't care about the content on the site, or any of the efforts in place to promote integrity and transparency and instead just wanted to shove AI down everyone's throat. What's sad is that Glassdoor was once a great company that I was proud to say I worked for. Now it's just like everywhere else, AI, AI, AI and trying to get people to quit before the next round of layoffs.

      4
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