Great Culture - but sales rep are not prepared for success - Account Manager, Upper Mid Market Glassdoor Employee Review

Thank you for taking the time to provide candid feedback on your Glassdoor experience. Though I’m glad you find our culture, D&I, and benefits great, I’m sorry to hear that your sales experience has not been positive. You are correct that we had a significant increase in hiring this year while concurrently building our world-class Revenue Enablement Team. As a result, much of our learning modules and training were not ready when our new hires “arrived.” You’ll be glad to know that with our new Enablement Team in place we have corrected this issue and now offer new hires a strong, methodical onboarding experience. In addition, we have hosted in-person and online team meetings and ongoing training to upskill reps in sales, sales tools, industry knowledge, communication, paths to success, and more. We are offering some courses to Reps hired before this programming was in place in order to prepare the UMM team universally for success. We are in a unique place with account transitions, but as you’ve learned, we are implementing a new process that will enable you to have your book for an entire quarter. --And though there is a challenge when you’re not able to build long-term relationships with all of your customers, the process we have in place enables a significant volume of inbound leads to help increase your opportunity to grow your business and experience success. Most sales reps find inbound leads a great advantage and I hope that you will too. Our sales expansion this year has been intentional and is in no way intended to prevent anyone from success or hide the challenges we face. We hired more people this year in order to decrease book loads of our sales reps in response to their requests and of course to grow our business. Unfortunately, it sounds like you have been caught in the worst part of the growing pains. As we continue to refine our processes and training, I see improvement and am confident in better days ahead. You have a top-notch leadership team with individuals who have been promoted from sales and understand what you face. They are advocating for you and I will continue to listen, prioritize and act. In closing, I want to address your compensation concerns. As you know, Glassdoor is committed to salary transparency and our ranges are published. Though our compensation may not be the highest, it is competitive and Sales Reps that exceed quota are well-rewarded. In addition, we offer contests on occasion to encourage friendly competition and make work fun. Some individuals enjoy these initiatives and welcome the rewards, even when they are on the modest side. We will continue to evaluate what we can offer as a means to further motivate our teams, but it’s important to remember that these incentives are additive. Thank you again for your candor. Take heart that we are and will continue to listen and are committed to improvement. If you’d like to chat, feel free to contact me by Slack or by email at valerie.roush@glassdoor.com. - Val Roush, Interim Head of Sales