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Thank you for taking the time to write this review and provide your valuable feedback. I am grateful for you and the hard work you’re doing to grow our business. It’s obvious that you care about and genuinely like your coworkers recognizing the genuine, kind people that we have here at Glassdoor, yourself included. We have worked hard this year as we’ve expanded our sales team. We are listening to the challenges you face and want to create impactful in-person and remote learning opportunities so that we can all grow together and succeed. Our sales leaders are focused on ensuring that you have the tools and resources needed for success without micromanaging, balancing the resources and autonomy our smart, driven people desire. You’re right, “putting in the work,” is key and we’ve seen a number of internal promotions this year by people who leaned in, learned, and worked hard to achieve.
We have asked a lot of our sales team this year and you are wearing many hats. It was our goal to decrease the amount of non-sales activities expected, but we have not accomplished it, nor have we given up. Please know, that I am keenly aware of the problem and am committed to working with your leaders and our cross functional partners to improve the areas of frustration that are impeding success. I am listening and working hard to make change that will have positive impact. We may not be able to resolve all of the issues, but we will work diligently to reduce distractions such as billing problems.
The pace is fierce in Glassdoor Sales and we do not experience much slow time, but we do want you to have time to breathe and enjoy your personal life. To create more space in the day, perhaps there is an opportunity for you to speak with your manager, or to me about how we can support you in prioritizing and perhaps decreasing meeting expectations.
Finally, though there are Reps who do not hit quota and do not receive 100% of their pay-out, there are many reps who are exceeding their sales targets and receiving generous payouts as a result. As the Interim Head of Sales, I want to see more of our Salespeople exceed their sales goals which is why I am grateful to know about the obstacles you face. Thank you again for your candor and your hard work. Please reach out to me directly on Slack or by email, valerie.roush@glassdoor.com if there is more I can do to support you.
- Val Roush, Interim Head of Sales