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      Glassdoor reviews

      Still a great place to work - Customer Success Manager (CSM) Glassdoor Employee Review

      5.0
      Dec 6, 2022
      Customer success manager (csm)
      Recommend
      CEO approval
      Business Outlook

      Pros

      I have been working for Glassdoor as a csm for a little over a year now and I am still enjoying it. The biggest pro is hands down the culture every time, all teams are made of world class people and truly want to help each other succeed. I am so passionate about Glassdoor and it’s values which probably makes doing the work so much easier, as work doesn’t necessarily feel like work when you love what you do and feel aligned to the companies values.

      Cons

      Some teething issues with our new campaign product but I’m sure we will get through it as we always do. I feel like csms have too many competing priorities with sales and too many targets in general.

      avatar
      Glassdoor Response
      3y
      Thank you so much for taking the time to leave a review! We take great pride in the culture we have created and it's so rewarding to hear that it's made such a positive environment for you! I hear your concerns, both around the EBA roll-out and KPIs. We've been discussing how we want to reconstruct CSM KPIs to reduce the amount of targets we have, help our teams focus on positive business outcomes, and better align with Sales in the new fiscal year. From what you've shared, it sounds like this will be a welcomed change. Thank you again for sharing your feedback and contributing to our successes! - Regina Amundson, Head of Customer Success

      Explore other reviews about Glassdoor

      5.0
      Feb 12, 2026
      Employer brand specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      - Amazing management & team - Growth and learning opportunities - Flexible with work-life balance - Meaningful work

      Cons

      I cannot think of any cons.

      2.0
      Feb 11, 2026
      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      The benefits and culture were probably the best I've ever had. Even better than the benefits were the people I worked with. I enjoyed coming into work and doing my job and really stood behind the company tag line of helping people find jobs they love.

      Cons

      During covid things started getting bad. Like many other companies layoffs came around and how the company handled those were terrible. You show up one day and next thing you know you lose access and cryptic email and then your'e gone. This happened again in 2025. They brought in person whose job it was to basically get people to leave. They didn't care about the content on the site, or any of the efforts in place to promote integrity and transparency and instead just wanted to shove AI down everyone's throat. What's sad is that Glassdoor was once a great company that I was proud to say I worked for. Now it's just like everywhere else, AI, AI, AI and trying to get people to quit before the next round of layoffs.

      4
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