Great company but work can be very stressful - Customer Success Manager Glassdoor Employee Review

Thank you so much for your review and taking the time to provide us with your feedback. We’re so happy to hear that our commitment to allowing our teams to ""work from anywhere"" has been so beneficial to you. I'm so glad you see the value in our commitment to transparency. We feel those we work for and with are so critical to our business success, and we ensure to consider your thoughts and concerns when we make business decisions. I like that you also believe that Glassdoor has some of the best minds, talent, and experienced people in the business. I’ve been able to learn a lot from it as well. I can understand how stressful environments can often be demotivating and certainly sad to hear you experienced that here. Thank you so much for your critical feedback around your experience in our promo and employee review process. It is important to hear this feedback, as we want to ensure we can provide our employees with incredible career progression and open performance discussion. The CSM organization has developed comprehensive competencies that break out the skills/expertise needed across each level. I would encourage you to set up time with your manager on a monthly basis to review those competencies and come up with an action plan to drive progress. This can also be an opportunity for you to highlight your successes.This can act as a real time performance review document that your manager can leverage when writing your review in order to upkeep a transparent and collaborative process. If you experience any pushback from your manager in getting this scheduled, please feel free to connect with me. I'm happy to have a follow up with you if you're open to it so that I can support you, your growth, and overall satisfaction at Glassdoor. Thank you so much for being such a great part of Glassdoor’s Customer Success Team! - Regina Amundson, VP, Head of Customer Success - regina.amundson@glassdoor.com