A company that does their best - Sr. Enterprise Customer Success Manager Glassdoor Employee Review

5.0
Dec 1, 2023
Recommend
CEO approval
Business Outlook

Pros

-W/L balance -Fair Comp -Great mgrs and co workers -Reasonable workload for role

Cons

-Limited growth opportunities -POC promoted at a slower rate -We practice transparency but were caught off guard by the lay offs last year. If theres a way to share that conversations are happening months before, than people could plan accordingly.

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Glassdoor Response
2y
Hi there - thank you for taking the time to share your experience and the fulfillment that comes with a positive work/life balance, workload, and peers. I also hear your feedback as it relates to career progression and the announcement of the layoff last year. I cannot speak for the promotion rate of all POCs within Glassdoor, but I know this has been Priority One for our DEI team. Within our CS teams, we run a fair and equitable calibration process, ensuring there is consistency and alignment in our process, this goes for the actual performance rating as well as promotions. I understand wanting more transparency leading up to the layoffs but I also recognize our senior leaders need to balance various legal, strategic, and practical considerations when making decisions about disclosure timing and communication strategies around layoffs, and providing advance notice is not always possible. - Kristin Brandon, Director of Customer Success

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5.0
Feb 12, 2026
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Pros

- Amazing management & team - Growth and learning opportunities - Flexible with work-life balance - Meaningful work

Cons

I cannot think of any cons.

2.0
Feb 11, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

The benefits and culture were probably the best I've ever had. Even better than the benefits were the people I worked with. I enjoyed coming into work and doing my job and really stood behind the company tag line of helping people find jobs they love.

Cons

During covid things started getting bad. Like many other companies layoffs came around and how the company handled those were terrible. You show up one day and next thing you know you lose access and cryptic email and then your'e gone. This happened again in 2025. They brought in person whose job it was to basically get people to leave. They didn't care about the content on the site, or any of the efforts in place to promote integrity and transparency and instead just wanted to shove AI down everyone's throat. What's sad is that Glassdoor was once a great company that I was proud to say I worked for. Now it's just like everywhere else, AI, AI, AI and trying to get people to quit before the next round of layoffs.

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