Very Happy - Customer Success Manager Glassdoor Employee Review

5.0
Oct 15, 2024
Recommend
CEO approval
Business Outlook

Pros

Glassdoor genuinely cares about its employees. We are constantly sharing feedback and leadership clearly makes decisions based on the feedback we give. Leaning into being a remote first company means I work from home, have great benefits that cover my spouse, and have truly unlimited PTO with the autonomy to get my work done and take days off as I feel I need. I also have a clear track for career progression and can envision myself working here for many years (assuming I don’t get hit during layoffs). I think Glassdoor is a leader in understanding the value of company culture. I’m proud to work here and I think we at Glassdoor are a force for good.

Cons

Glassdoor is a for-profit publicly traded company and will always ultimately prioritize making money. Quotas have been getting steeper and our “path to a billion” feels like an arbitrary goal so we can say we did it. With Recruit Holdings as our parent company and our finances being so closely tied to Indeed, it seems we are doomed to be locked into the infinite growth model of capitalism and will never aim to simply be sustainable.

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Glassdoor Response
1y
Hello and thank you for sharing this thoughtful feedback! I have to say I agree with so much of your sentiment and experience - it’s incredibly rewarding to hear that you feel supported in your career path, appreciate the autonomy and flexibility of remote work, and are proud of the culture we’re building together. We strive to create an environment where team members feel valued and empowered, so your words truly mean a lot. Regarding our financial goals, I understand your perspective and the concern around growth targets. Our path to a billion is a key milestone, that we believe we can achieve overtime, but it’s about more than just a number—it represents our commitment to sustaining a thriving business that can continue delivering value to our employees, clients, job seekers, and the broader community. Balancing growth with maintaining our values is always top of mind, and we remain committed to prioritizing both. Thank you again for your input and dedication. We’re committed to listening and acting on feedback to ensure Glassdoor remains a place where everyone feels proud to work. Keep sharing your insights—they’re essential to our growth and success - Kristin Brandon, Director of Customer Success

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5.0
Feb 12, 2026
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Pros

- Amazing management & team - Growth and learning opportunities - Flexible with work-life balance - Meaningful work

Cons

I cannot think of any cons.

2.0
Feb 11, 2026
Anonymous employee
Recommend
CEO approval
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Pros

The benefits and culture were probably the best I've ever had. Even better than the benefits were the people I worked with. I enjoyed coming into work and doing my job and really stood behind the company tag line of helping people find jobs they love.

Cons

During covid things started getting bad. Like many other companies layoffs came around and how the company handled those were terrible. You show up one day and next thing you know you lose access and cryptic email and then your'e gone. This happened again in 2025. They brought in person whose job it was to basically get people to leave. They didn't care about the content on the site, or any of the efforts in place to promote integrity and transparency and instead just wanted to shove AI down everyone's throat. What's sad is that Glassdoor was once a great company that I was proud to say I worked for. Now it's just like everywhere else, AI, AI, AI and trying to get people to quit before the next round of layoffs.

4
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