Downhill in the last year - Anonymous employee H&M Employee Review

2.0
Jan 3, 2018
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Friendly staff Good progression Discount

Cons

The tension when some members of area team arrive in store can be intense. They are not there day in, day out and don't see how hard things are in current climate with lack of staff hours/ extremely high work load/ more demanding customers. Their feedback can be rude and intimidating and no answer as to why things aren't done 100% is good enough. Shops working with minimum staff still being told to cut hours, forcing people to take holidays but also leaving way too much for the other staff to carry. Definitely an air of favoritism when it comes to higher positions, more about who you know not what you know. Wages are far too low for the work load of Visuals, they pretty much run the shop on less money then the other managers when the other managers can get away with doing very little in some stores. No paid over time and no bonus, or even a thank you most days. Work life balance is not really a thing, long days, long travel and over time all add up to feeling burnt out and demotivated. You can be moved store with no real choice in the matter, saying no is not made feel like an option.

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H&M Response
8y
Dear Sender. We are sorry to hear that you have been experiencing some problems in your employment with H&M. We take any complaints of this nature very seriously and would urge you to follow the company grievance procedure which can be found in your company handbook in order for the matter to be fully investigated. We hope we can work together to resolve this matter. Kind Regards H&M

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5.0
Jul 8, 2026
Recommend
CEO approval
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Pros

Good work enviroment, not toxic

Cons

Bad work enviroment, very toxic

3.0
Jun 26, 2026
Recommend
CEO approval
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Pros

Benefits even for part-timers is a huge win! Sick leave, vacation, and community days. Nice management and really friendly coworkers. Decent employee discount. Diverse and welcoming environment.

Cons

Very stressful work environment considering the low pay. Poorly managed and operated. They clearly try to run lean and do as much work with as few people as possible. Very unprofessional overall and a lot of greenwashing.

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