5.0
Dec 16, 2019
Current employee
Recommend
CEO approval
Business Outlook
Pros
• Engaged in working with France Biomerieux Healthcare and executed various duties including managing major incidents and severities for the client, monitored tools using solar winds, snow tool and weather maps and also handled Bridge call for Severity 1 incidents
Cons
• Served as a first point of contact for customers seeking technical assistance over phone/email • Performed troubleshooting through diagnostic techniques and chat process for the employees • Executed troubleshooting WIFI Connections via GOTO Assist admin rights, resetting passwords and diagnosed web clock issues via Active Directories