Used to be fantastic. Not any more - Line Manager HSBC Employee Review

3.0
Jul 11, 2012
Recommend
CEO approval
Business Outlook

Pros

The staff are a fantastic bunch of people to work with. The facilities are generally pretty good for a call centre with decent areas for relaxation at break times.

Cons

Sell sell sell. This is all that seems to matter nowadays. Bonuses are reducing year on year and even staff breaks are being reduced from 15 mins to 10

Explore other reviews about HSBC

5.0
Jun 2, 2026
Recommend
CEO approval
Business Outlook

Pros

Good environment and nice place to work and learn

Cons

nothing else to say the users were excellent

2.0
Jun 15, 2026
Recommend
CEO approval
Business Outlook

Pros

Good, smart colleagues in other offices.

Cons

At times, decisions appeared to prioritize individual objectives over team needs, which affected collaboration and morale. Greater consideration of team perspectives and shared goals would help build trust and engagement. I observed instances where expectations communicated to the team were not consistently reflected in leadership actions. Greater consistency between stated values and day-to-day decisions would strengthen credibility and confidence within the team.

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