A big ball of red tape sitting on a mountain of paperwork the size of a country - Global Technology Services IBM Employee Review

2.0
Jan 17, 2009
Recommend
CEO approval
Business Outlook

Pros

IBM offers employees a solid brand name, ample benefits, and compensates managers well. There are many smart people, with a positive overall culture. Employees and managers enjoy helping each other, and IBM can be a great place to develop your skills and become a stronger person. Don't confuse personal development with career opportunities, though.

Cons

Raises are rare and bonuses small, so either negotiate a high salary before being hired, or expect to be underpaid for some time. A bloated, bureaucratic management structure weighs down the whole organization, so innovation comes slowly and way behind most of the marketplace. All aspects of work at IBM are process-driven, so expect mountains of rules and documentation that frequently confound common sense. Probably the worst thing about IBM is the employee rating system. You are assigned your rating in a group meeting with all first and second line managers, and there is literally no objective criteria built in to the process. To be rated well, you must be very good at managing relationships with your manager and his peers. The people who thrive are frequently not the top contributors, but the ones who self-promote and manage perceptions well. IBM enforces a brutal ratings curve on the first and second line managers, so if you are not the leader of the pack, do not expect raises or promotions. You may or may not have job security, depending on the year.

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5.0
Jan 15, 2026
Recommend
CEO approval
Business Outlook

Pros

Great empowerment policies, resources to skill up, work life balance

Cons

None that I can think of

4.0
Aug 26, 2014
Recommend
CEO approval
Business Outlook

Pros

Disclaimer: A lot of what I'm writing below of course depends on the work area and management chain. But I found this to be fairly pervasive policies in IBM in my 9+ years with the company. 1. IBM's policies and management are very flexible when it comes to working remotely or accommodating various life situations (sick days, doctor visits, etc.). Management is encouraged to measure an employee by their work and impact, and not by hours spent at their office. 2. Great colleagues! Though unfortunately, many have been leaving due to the instability of IBM's HW development business. 3. At least in my area, there's a high level of flexibility on which projects should I undertake based on my and my management assessment of business impact.

Cons

1. Unfortunately, IBM still uses the "normal distribution" rating system, where at the end of the year each employee is ranked as a top contributor (5%), above average contributor (15%), average contributor (~75%), and bottom contributor (5%). This curve is difficult to apply in the R&D world, where you may have many members of the team working long and hard hours, and end up being "average contributors" at the end of the year, because there just isn't room for all to be top contributors. 2. The above may not be so disturbing, if only IBM didn't practically cancelled all raises, performance bonuses and incentive for the non top-performers. I've had a consistent "above average" rating in the last 4-5 years, and my raise and performance bonus were ridiculous mere 1.5-2% of my salary. Were I rated "average contributor" I would have gotten NOTHING. So you can imagine that people can go year after year without any raise to their salary. From talking to manager friend, this is IBM's way to eliminate the non-top-performers without having to fire them, as part of its direction of reducing US manpower. 3. Hiring freeze in many areas - again, as part of IBM's attempt to reduce its workforce across North America and Europe we see many jobs move to the India and Far East markets. This is of course upsetting to see local teams shrink and disappear, especially when many great local IBM colleagues and experts begin to drop out. From my experience thus far working with India SW teams - they are still very far away from the standards I would have expected from US and Europe based teams. 4. Poor top down communication about company's and divisions' future. Employees learn from rumors and news websites what's about to come...

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IBM Response
10y
Thanks for sharing your experience, and we're glad that you've had a positive experience working with talented colleagues and taking advantage of IBM's programs. IBM is in the midst of a major transformation, --our Systems business is going through its own changes to strengthen competitiveness. Change is never easy. As part of our transformation, we just launched a whole new approach for how we are coaching employees, delivering feedback and managing reviews. No distribution guidelines or what some think of as 'stacked rankings." What's particularly great is that this was co-designed with our employee base from all over the world... to the tune of hundreds of thousands of page views, comments, on-line debates and discussions. IBMers even named the new system Checkpoint, to reflect the regular feedback rituals we're adopting. Managers are more empowered with the new methodology to help them acknowledge the great work of their teams and help their employees develop professionally. These steps and more are showing up in our employee surveys as well. So IBMers are feeling the change. We are confident these changes will help us in continuing to attract and retain great talent.
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