The ship is spinning in circles and taking on water - Director, Sales Management IBM Employee Review

1.0
Aug 18, 2017
Recommend
CEO approval
Business Outlook

Pros

Having the IBM name on your business card still gets you a seat at the table with many companies, both large and small. The company is truly a global organization, and there are opportunities for international work and assignments if that is something you want for your career - that is assuming that the hiring freeze that has been in place for most of the year is lifted...

Cons

Leadership says one thing, however they do not back up their words with actions. The company baits you in with what they call a reference salary - job seeker beware, this is not the salary you will actually get paid as (in most cases) you will be issued an incentive plan letter AFTER you start and will be told about your comp plan that be anywhere from an 8 to 18% reduction in the reference salary of what you were expecting. What this means is that in the event you ask for an 8% raise over your current salary with your current employer, and they give it to you, when you start, that 8% will actually be null and void as they take that back to incentivize you over and above your agreed upon commissions numbers - it is a bait and switch in my opinion. In addition to the items mentioned above, the company can't decide on a direction, and therefore the are constant reorganizations. Since joining IBM in December, I personally have been a part of three reorganizations where my role has changed. Not only does this impact the customer, but it makes is almost impossible for a sales person or sales manager to succeed as their teams are constantly changing and there is no opportunity to actually build the pipeline necessary to succeed. Lastly, the biggest issue of all (in my opinion) is the morale within the organization is at an all time low. This is due in large part to the items mentioned above, as well as things like IBM increasing your quota half way through the year with no justification, and making you move from a remote employee to an onsite employee, but also you couple that with the fact that IBM has experienced 22 straight quarters of revenue decline and employees wonder why we continue to try and stick this out.

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5.0
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Pros

Relocation bonus and welcoming team

Cons

Very large and corporate at times

4.0
Aug 26, 2014
Recommend
CEO approval
Business Outlook

Pros

Disclaimer: A lot of what I'm writing below of course depends on the work area and management chain. But I found this to be fairly pervasive policies in IBM in my 9+ years with the company. 1. IBM's policies and management are very flexible when it comes to working remotely or accommodating various life situations (sick days, doctor visits, etc.). Management is encouraged to measure an employee by their work and impact, and not by hours spent at their office. 2. Great colleagues! Though unfortunately, many have been leaving due to the instability of IBM's HW development business. 3. At least in my area, there's a high level of flexibility on which projects should I undertake based on my and my management assessment of business impact.

Cons

1. Unfortunately, IBM still uses the "normal distribution" rating system, where at the end of the year each employee is ranked as a top contributor (5%), above average contributor (15%), average contributor (~75%), and bottom contributor (5%). This curve is difficult to apply in the R&D world, where you may have many members of the team working long and hard hours, and end up being "average contributors" at the end of the year, because there just isn't room for all to be top contributors. 2. The above may not be so disturbing, if only IBM didn't practically cancelled all raises, performance bonuses and incentive for the non top-performers. I've had a consistent "above average" rating in the last 4-5 years, and my raise and performance bonus were ridiculous mere 1.5-2% of my salary. Were I rated "average contributor" I would have gotten NOTHING. So you can imagine that people can go year after year without any raise to their salary. From talking to manager friend, this is IBM's way to eliminate the non-top-performers without having to fire them, as part of its direction of reducing US manpower. 3. Hiring freeze in many areas - again, as part of IBM's attempt to reduce its workforce across North America and Europe we see many jobs move to the India and Far East markets. This is of course upsetting to see local teams shrink and disappear, especially when many great local IBM colleagues and experts begin to drop out. From my experience thus far working with India SW teams - they are still very far away from the standards I would have expected from US and Europe based teams. 4. Poor top down communication about company's and divisions' future. Employees learn from rumors and news websites what's about to come...

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IBM Response
10y
Thanks for sharing your experience, and we're glad that you've had a positive experience working with talented colleagues and taking advantage of IBM's programs. IBM is in the midst of a major transformation, --our Systems business is going through its own changes to strengthen competitiveness. Change is never easy. As part of our transformation, we just launched a whole new approach for how we are coaching employees, delivering feedback and managing reviews. No distribution guidelines or what some think of as 'stacked rankings." What's particularly great is that this was co-designed with our employee base from all over the world... to the tune of hundreds of thousands of page views, comments, on-line debates and discussions. IBMers even named the new system Checkpoint, to reflect the regular feedback rituals we're adopting. Managers are more empowered with the new methodology to help them acknowledge the great work of their teams and help their employees develop professionally. These steps and more are showing up in our employee surveys as well. So IBMers are feeling the change. We are confident these changes will help us in continuing to attract and retain great talent.
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