This is not your father's IBM, and that's too bad......... - Service Delivery Manager IBM Employee Review

2.0
Sep 7, 2008
Recommend
CEO approval
Business Outlook

Pros

IBM used to be a great place to work. They have big company benefits and name recognition which bolster your resume and IBM is highly regarded in the industry. One of the biggest benefits to working for IBM is the ability to work from a home office, which saves you time and money by removing the commute from your daily routine, although IBM does get that commute time back from you in extra hours worked. Another great advantage to working for IBM is exposure to insiders at Fortune 500 companies that may help you in your job search once you're thoroughly disgusted with IBM.

Cons

IBM no longer has respect for the individual. Employees are treated as commodities. Benefits have eroded and IBM no longer pays market for their skills. Some items that are touted as benefits (such as tuition reimbursement) are not available for the employee population at large. IBM used to have a pretty good bonus program (variable pay) but the percentages have tumbled even as the stock has risen to a 7 year high. IBM touts itself as a company that supports work-life balance, but the truth of the matter is that they've laid off so many people that the folks that are left (that haven't been reclassified as non-exempt workers) are forced to work more hours to get the same job done. Also, IBM lags other companies in their own leveraging of technology. My advice: if you have a comparable offer elsewhere, take it. If you work for IBM in the US and haven't already been offshored, it's just a matter of time. IBM is so process-heavy that it can't get out of it's own way. People in IBM use the "process" to avoid doing the right thing for the customer. Way too much red tape for my taste and the customer always takes a back seat to whatever IBM's pet program is at the time.

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5.0
Jun 19, 2026
Recommend
CEO approval
Business Outlook

Pros

Good Work life balance here

Cons

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4.0
Aug 26, 2014
Recommend
CEO approval
Business Outlook

Pros

Disclaimer: A lot of what I'm writing below of course depends on the work area and management chain. But I found this to be fairly pervasive policies in IBM in my 9+ years with the company. 1. IBM's policies and management are very flexible when it comes to working remotely or accommodating various life situations (sick days, doctor visits, etc.). Management is encouraged to measure an employee by their work and impact, and not by hours spent at their office. 2. Great colleagues! Though unfortunately, many have been leaving due to the instability of IBM's HW development business. 3. At least in my area, there's a high level of flexibility on which projects should I undertake based on my and my management assessment of business impact.

Cons

1. Unfortunately, IBM still uses the "normal distribution" rating system, where at the end of the year each employee is ranked as a top contributor (5%), above average contributor (15%), average contributor (~75%), and bottom contributor (5%). This curve is difficult to apply in the R&D world, where you may have many members of the team working long and hard hours, and end up being "average contributors" at the end of the year, because there just isn't room for all to be top contributors. 2. The above may not be so disturbing, if only IBM didn't practically cancelled all raises, performance bonuses and incentive for the non top-performers. I've had a consistent "above average" rating in the last 4-5 years, and my raise and performance bonus were ridiculous mere 1.5-2% of my salary. Were I rated "average contributor" I would have gotten NOTHING. So you can imagine that people can go year after year without any raise to their salary. From talking to manager friend, this is IBM's way to eliminate the non-top-performers without having to fire them, as part of its direction of reducing US manpower. 3. Hiring freeze in many areas - again, as part of IBM's attempt to reduce its workforce across North America and Europe we see many jobs move to the India and Far East markets. This is of course upsetting to see local teams shrink and disappear, especially when many great local IBM colleagues and experts begin to drop out. From my experience thus far working with India SW teams - they are still very far away from the standards I would have expected from US and Europe based teams. 4. Poor top down communication about company's and divisions' future. Employees learn from rumors and news websites what's about to come...

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IBM Response
10y
Thanks for sharing your experience, and we're glad that you've had a positive experience working with talented colleagues and taking advantage of IBM's programs. IBM is in the midst of a major transformation, --our Systems business is going through its own changes to strengthen competitiveness. Change is never easy. As part of our transformation, we just launched a whole new approach for how we are coaching employees, delivering feedback and managing reviews. No distribution guidelines or what some think of as 'stacked rankings." What's particularly great is that this was co-designed with our employee base from all over the world... to the tune of hundreds of thousands of page views, comments, on-line debates and discussions. IBMers even named the new system Checkpoint, to reflect the regular feedback rituals we're adopting. Managers are more empowered with the new methodology to help them acknowledge the great work of their teams and help their employees develop professionally. These steps and more are showing up in our employee surveys as well. So IBMers are feeling the change. We are confident these changes will help us in continuing to attract and retain great talent.
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