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      Loss of trust - Customer Success Specialist Indeed Employee Review

      2.0
      May 22, 2024
      Customer success specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      *Great office locations *Amazing co-workers

      Cons

      *CS tends to get overworked by the size of their books. *With layoffs, the job becomes completely unmanageable, trying to keep up with the new accounts that are dumped on you from the people they unceremoniously laid off. *The SLT likes to market themselves internally and externally as caring and people-first. This simply isn't the case as experienced by the thousands of actual hard-working employees who were laid off via email (twice).

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      5.0
      Jun 11, 2026
      Inside sales representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Benefits, people, flexibility, hybrid, internal systems

      Cons

      at times can be stressful

      4.0
      Jun 3, 2026
      Operations specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      I loved the talented people I worked with; I appreciated being appreciated; I loved helping employers hire; and I really thought this would be the company I retired from.

      Cons

      The company culture changed significantly after it became publicly traded; I didn't particularly care for how they handled layoffs; they didn't always act on the feedback they received; and they were slow to jump on the AI train.

      1
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