Extremely Mismanaged with Major Flaws in Leadership and Strategy - Senior Success Specialist Indeed Employee Review

Lack of clear, measurable goals for teams, leading to confusion around priorities. KPIs for Client Success teams are primarily retention-focused, yet account assignments often feel arbitrary, creating inconsistent opportunities for success. Frequent organizational changes with limited communication, leaving employees uncertain about structure and expectations. General disorganization Compensation for CSM's tends to be below industry average. A "Health and Wellness" week was scheduled during layoffs, which felt tone-deaf and demoralizing to employees. No career opportunities