Customer Service - Crick - Customer Service Advisor Ingram Micro Employee Review

3.0
Oct 14, 2015
Recommend
CEO approval
Business Outlook

Pros

Good HR when I was there. Have associate forum which UK director would attend. Ops director at the time very open and would do quarterly presentations to ALL staff. Support from Manager and Supervisor was good. No demands for overtime or unreasonable. Great team.

Cons

Pay just below average (but not too far off). No room for progression if not in Milton Keynes. Customer Service felt cut off and didn't feel as recognised as sales teams who were always praised and give bonuses (often large gifts). Wouldn't offer any pay rise for skills or length of service other than occasional annual inflation (not every year)

Explore other reviews about Ingram Micro

5.0
Oct 2, 2025
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

hybrid schedule, very nice people

Cons

I'm not a self-employed millionaire, sadly.

3.0
Mar 26, 2026
Recommend
CEO approval
Business Outlook

Pros

Associate culture and comradery Team collaboration Work/Life balance Stable earnings Global vision People Hybrid office days & remote

Cons

Toxic environment last several years from US ELT; Not people-first mentality; Public company pressures and metrics impacting day-to-day associates and expectations; Fear tactic implementation; Pay scales are widely vast and unjustified even based on merit, experience, and talent losing retention of resources; Lack of communication by leadership on roadmap for awareness to our resellers and vendors- lack of trust and execution with go to market objectives; Losing customer business due to no support teams in place in the big bet areas of the company (Cloud and Platform);

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