Feels like a career instead of a job. - Customer Service Representative II Intact Employee Review

5.0
Feb 1, 2022
Recommend
CEO approval
Business Outlook

Pros

This is the first job I have ever taken that I can see myself in long-term, so maybe I have rose colored goggles on, but it cannot be denied that the culture and environment at Intact is warm and welcoming. Your co-workers and managers are all friendly and unique people who are happy to get to know you, and everything about the company makes it easy to get into your job while also having some in-between time so you don't get too stressed out. The company is also constantly focused on improvement and developing their entire environment to better suit it's customers and employees, so it really feels like you're growing with the company.

Cons

It's a certainty anywhere you go that some issues, big and (thankfully mostly) small get tossed to the wayside, not out of neglect, more-so by a sort of triage system for problems that need immediate resolutions. It's hard not to feel a bit let down when the issues corrected didn't really impact you, and moreover when you realize the issues you may have brought to the table are no longer on the table, since other issues were being handled.

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Intact Response
4y
Thank you for sharing your feedback and thoughts on how management handles problem solving. We encourage you to share any suggestions for improvement directly with your manager or by responding to our anonymous employee surveys. Thank you for continuing to #growwithus!

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1
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Intact Response
3mo
Thank you for taking the time to leave a review. Our values are embedded in everything we do and our people make a promise to live by these Values every day. If you feel that an employee is not living our Values, we encourage you to speak with your HR Consultant.
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