Management should listen to ABAs more often on what they feel is a better sop which may improve more productivity. -you may feel less challenged once you get used to the job -your tasks are completed based off other vendors responding quickly to your request and/or adjusters providing accurate information otherwise, you can see an increase of delayed tasks that are approaching specific deadlines. -management changes the processes without understanding the position of the ABA role -no time to yourself some days if you get more than 17-20 tasks, in other words, it feels like never ending laundry. No matter how hard you work one day you will realize the next day you have the same or more work to complete. It can eventually becoming mentally draining and demotivating. -queue system should be changed since being on the phone for 2 hours to answer calls but unable to assist claimants who are hoping to be helped really isn't fair to us or the claimant that is looking for next steps or answers to their inquiry. -productivity structure is unrealistic and makes you feel like you're not doing enough when you're going above and beyond on daily basis.
