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      Intuit

      Engaged Employer

      Intuit reviews

      Customer Service Nightmare - Tax Expert Intuit Employee Review

      2.0
      Jan 16, 2022
      Tax expert
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good pay for 'part-time' work. Paid training. Good 401(K)/match.

      Cons

      The byzantine training is absolutely rubbish. They expect you to complete 40 hours 10 days after start date and then don't give you any available days for weeks. There is no assistance when you take calls. The learning 'paths' are nothing like the questions. For a 'part-time' job, they expect you to know their software completely. No assistance from managers. And the 'handbook' is outdated and you can't even download it because 'they are watching you'. A complete joke of a job.

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      3.0
      Jun 13, 2026
      Service and support specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      Benefits are amazing, medical insurance, vision and dental. Company match on 401K and volunteer time off.

      Cons

      They keep making decisions to outsource jobs to contract workers who don't share the same value in training or customer care. Oh they say they do but when you catch the listening to music so loud you can't hear the customer, or literally snoring on the line they can't do anything because of the way the contracts are set up. It is up to the contract company and the contract company just needs warm bodies. They did not even supply enough people doing our busiest season this year to co or the shifts that were required in the contract. So good luck with that. They will always eventually lay you off.

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