Overly Obsessed with getting surveys - Tax Associate Intuit Employee Review

4.0
Feb 15, 2022
Recommend
CEO approval
Business Outlook

Pros

Intuit is a great company to work for, nice atmosphere and great support.

Cons

But they are way too obsessed with getting customer surveys, like they choked you up with it. They tie your bonus to it, you almost like a sales man begging every customer to say something nice about you. Personally I think it is stupid. I enjoy doing taxes and helping people, not to kiss the a** of every customer to take some pointless survey that doesn't say much about your ability as an expert.

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5.0
Jun 27, 2026
Recommend
CEO approval
Business Outlook

Pros

Great place to work now

Cons

none that I can think of

3.0
Jun 13, 2026
Recommend
CEO approval
Business Outlook

Pros

Benefits are amazing, medical insurance, vision and dental. Company match on 401K and volunteer time off.

Cons

They keep making decisions to outsource jobs to contract workers who don't share the same value in training or customer care. Oh they say they do but when you catch the listening to music so loud you can't hear the customer, or literally snoring on the line they can't do anything because of the way the contracts are set up. It is up to the contract company and the contract company just needs warm bodies. They did not even supply enough people doing our busiest season this year to co or the shifts that were required in the contract. So good luck with that. They will always eventually lay you off.

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