Great culture imploding - Senior Marketing Manager Intuit Employee Review

2.0
Aug 28, 2015
Recommend
CEO approval
Business Outlook

Pros

It used to be an awesome company to work for and was loyal right up to the end. I also have enormous respect for Brad Smith.

Cons

They seem to have lost sight of their core values which were awesome. 1. Build high performing teams (many disbanded) 2. Innovate for Impact (localizing globalization killed marketing) 3. Delight the customers (no opinon, just poor web experiences that I see now) 4. Drive for Results (stock price is holding, but impetus of start up mentality has been drowned be red-tape and poorly chosen senior leaders in some areas) 5. Own the outcome (no-body other than maybe C-Suite seems to know who really owns what outcome, and what those outcomes should be. I love woking at Intuit, the Intuit I was hired into 6 years ago. I very much doubt I would go back even if offered a job - which seems highly unlikely as I was made redundant despite being a driver of one of the highest performing teams in the company after yet another restructure. I'm not at all bitter - awesome redundancy package, walked straight into t anew job and my experience helped land me my current job as VP of a pretty cool Tech Business.

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3.0
Jun 13, 2026
Recommend
CEO approval
Business Outlook

Pros

Benefits are amazing, medical insurance, vision and dental. Company match on 401K and volunteer time off.

Cons

They keep making decisions to outsource jobs to contract workers who don't share the same value in training or customer care. Oh they say they do but when you catch the listening to music so loud you can't hear the customer, or literally snoring on the line they can't do anything because of the way the contracts are set up. It is up to the contract company and the contract company just needs warm bodies. They did not even supply enough people doing our busiest season this year to co or the shifts that were required in the contract. So good luck with that. They will always eventually lay you off.

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