Please read - Customer Service Specialist JPMorganChase Employee Review

2.0
Apr 5, 2016
Recommend
CEO approval
Business Outlook

Pros

Great benefits decent pay and great environment

Cons

Carefully consider before accepting the job. I was so excited and proud to start this job. The management is great always trying to find ways to help BUT the customers for Chase sapphire are the absolute worst. Extremely rude. I've never been treated this way by a customer in my life. They put you down whine and complain and exspect you to make adjustments for every little thing. It's entirely to stressful for the pay that's offered. Everytime you turn around someone is out on a leave of absence because of the job. I had no choice but to leave because of the abuse from the customers drove me crazy.

Explore other reviews about JPMorganChase

5.0
Jul 6, 2026
Recommend
CEO approval
Business Outlook

Pros

Great culture and work environment

Cons

Sometimes the workdays are long

4.0
Jun 21, 2026
Recommend
CEO approval
Business Outlook

Pros

They treat people well overall. It's all about connecting to others to get anything done, so if you're great with networking and maintaining connections it's a good place to work. Honestly the kindest layoff I've ever experienced, including genuine internal support to find another job. Still doing meaningful DOI work, including some of the best friendly benefits out there.

Cons

If you don't have a highly specialized cyber security skill set or work at a main campus in Texas, Ohio, Delaware, New York or New Jersey don't expect to ever move up the ladder. Staying focused on goals OR successfully communicating strategy pivots seems to be beyond most MDs in Global Technology. They seem to be having a re-org problem at the moment. I had 5 managers in the last 365 days I was there, hardly time to get any work done and then challenged at the end to show impact or delivery, all you can do is shrug and say 'tell me how, when you moved me every 2 months?"

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