Very High Turn Over Rate - Client Services JPMorganChase Employee Review

1.0
Jan 30, 2024
Recommend
CEO approval
Business Outlook

Pros

Beautiful Campus and good benefits.

Cons

When being recruited for a role at this firm I was told about the bonus structure and multiple other incentives. After getting hired, I found out most of the information that was told to me was not policy and more "guidelines". These "guidelines" were at the discretion of your current manager and subject to change pending how the company was doing (meaning they could just change them anytime they wanted). Short of it is JP Morgan won't put any type of bonus structure or compensation in writing (they never did). I was there a little more than a year and more than half of the team (20 out of 40 people) had quit due poor working conditions. We had a target bonus of 4-7k pending performance and even though our department was doing well, only 2 people got more than 4k. They told employees if you referred someone to join and they made it more than three months into the role you would get a referral bonus. Multiple people brought over friends who met the criteria but no one got the referral bonus. When pressed on it, management told us all different reasons why we were not getting it- mostly because "we are not offering the incentive anymore" even though it was active at the time of referral and when the employee was hired.

Explore other reviews about JPMorganChase

5.0
Jun 22, 2026
Recommend
CEO approval
Business Outlook

Pros

great place to learn and great benefits

Cons

tough to stand out, very competitive

4.0
Jun 21, 2026
Recommend
CEO approval
Business Outlook

Pros

They treat people well overall. It's all about connecting to others to get anything done, so if you're great with networking and maintaining connections it's a good place to work. Honestly the kindest layoff I've ever experienced, including genuine internal support to find another job. Still doing meaningful DOI work, including some of the best friendly benefits out there.

Cons

If you don't have a highly specialized cyber security skill set or work at a main campus in Texas, Ohio, Delaware, New York or New Jersey don't expect to ever move up the ladder. Staying focused on goals OR successfully communicating strategy pivots seems to be beyond most MDs in Global Technology. They seem to be having a re-org problem at the moment. I had 5 managers in the last 365 days I was there, hardly time to get any work done and then challenged at the end to show impact or delivery, all you can do is shrug and say 'tell me how, when you moved me every 2 months?"

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