Pros
Good pay, well-defined PTO, and good cafeteria (both staff and food-wise).
Cons
Management does not care at all about their employees. They steal ideas from their underlings (Usually with a month or two in between you suggesting it). Most meetings are just lectures about the one or two things you can improve on, and sometimes it's not even something that needs to improve, they just can't force themselves to give kudos for anything. The only time I or any of my colleagues had received a word of praise was when the client was on site, or we received a compliment from someone we helped on the phone. The general air while working there was one of oppression, never knowing when you were suddenly going to get an email that you suck at your job, though they always seemed to come when you were having an okay day for once. The only people I saw that were happy while working here were the associates, and that's because they could shove all their work onto the program specialists if they didn't feel like doing it. The associates would get together, laugh and joke, and have a great day while everyone else wouldn't be able to even check email while on a break. Part of this issue is the quality of associates that were hired. Very few of them were qualified, they were either friends with the managers or were attractive. Moving forward with the company is about how good you are at joining and staying in a clique. The buildings have an awful smell to them, and several had severe water damage to the point there's almost a guarantee of mold in some of the pillars. But the absolute worst thing, that made me lose the little bit of respect I had for the company (which is only really the pay, but even that wasn't enough to stay working for them) is that occasionally the managers or associates will come to you and ask (read: tell) you to write a positive review on this site. If that doesn't show you what kind of quality this company is, I don't know what will.