Pros
Bupa- counselling (which you will need for this job)
Cons
Constant reshuffling of priorities that are not in the interest of our customers. Micromanaging- can’t even take a breather between calls because your wrap must be below 15 seconds. MUST tell customers to get with the programme and download our app or you’ll get put on a performance plan…even when they sign up because the AI BOT doesn’t register what the customer is saying..still, the blame falls on you not call quality analysis. Forced to use AI on queries, even difficult ones, and when consulting management they tell you to ask the AI. Never know what’s happening- staff don’t know whether they’re next on the chopping block to be made redundant or worse! Be TUPED without any other options (latest example being that Halifax will no longer be a bank..yet no mention from senior staff) Not really any opportunity to grow within the company unless you want to take on an even more gruelling and torturous task. Given how much money this company earns, the pay rise each year is quite laughable…in line with inflation AKA you can afford to live and work but nothing beyond that.