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Lloyds Banking Group

Engaged Employer

Avoid - Customer Service Lloyds Banking Group Employee Review

1.0
Nov 9, 2023
Recommend
CEO approval
Business Outlook

Pros

Bupa flex benefits pensions nothing great .

Cons

Currently focused on Banking made easy . This is basically getting customers to do things on their mobiles . Branches running on bare minimum staff city centre branch 4/5 members of staff . Expected to push customers to not use the counter but no staff in banking hall to help customers self serve etc . Staff expected to work longer hrs for no pay and no lieu time off . Management absolutely useless . No backbone to tell top management that their staff are under immense pressure. Lloyds wants go from being a traditional bank to a modern bank without thinking out the immediate implications to staff and customers . It’s not working !! Staff being bullied on a daily basis . It’s is not a great place ti work daily abuse from customers are pushing staff to the limit No wonder staff leaving at a rapid rate

Explore other reviews about Lloyds Banking Group

5.0
Sep 9, 2025
Recommend
CEO approval
Business Outlook

Pros

Collaborative, friendly, inclusive, diverse and committed to driving innovation and change

Cons

Too many layers of management at times

3.0
Jul 7, 2025
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Good culture in the firm

Cons

None come to the mind

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