Pros
I've met some amazing people and I do quite like the job. Problem is the organisation as a whole.
Cons
Pay is insulting for the work carried out. Staff used to be tricked into taking on extra duties by the suggestion they were "development opportunities" to help them "progress within the bank" - now people are simply told "you're doing it and you don't have a choice". I will give credit where credit is due; training when I started was brilliant - now it's pretty much non existent. The majority of staff have absolutely no faith or trust in the organisation any more as they have witnessed certain managers carry out sustained campaigns of abuse against other team members, yet despite numerous colleagues reporting these incidents through the correct channels, investigations get carried out over several months and although the findings of the investigations state the manager has been found guilty of wrongdoing and not "acting in line with the Lloyds Values" absolutely nothing happens and the person in question continues to work there. Any kind of meeting that is promoted as some kind of session to keep the staff informed about what's going on within the bank, "where we are as a business" etc is clearly a box ticking exercise where staff may well be encouraged to ask questions, yet if it's one management don't like or don't know the answer to, you are met with an extremely hostile and nasty attitude. I could write a book about all the bad things that go on within this company, however I read someone else's review here and I couldn't put it better if I tried, so I'll end on that... "Staff morale is at an all time low, and just when you think things can't get any worse they do something else to drive it down further"