Toxic high pressure sales environment - Mortgage Adviser Lloyds Banking Group Employee Review

Micro management, toxic management , pressure to sell, customer not at the heart of decision making. The pressure to sell to customers is terrible. We are being ‘coached’ by management to encourage customers to lend more money when all they want is to change their mortgage rate. Adding money onto your mortgage should never be encouraged but apparently that’s ok now. Also management telling us to quote everyone for life and body cover and home insurance to pull figures up even if the customer doesn’t need it. Management telling us not to finish a mortgage application and to pause halfway to sell insurance and then go back to the mortgage so the customer stays on the line!!! Terrible management who have no experience of the job trying to justify that they have uplifted sales figures. Yes, you may have done but it wasn’t the right thing for the customer. Miss-selling at Lloyds will be around the corner again. Management focused only on numbers and not actual needs of customers. Charlie you should be ashamed as to what you have done. The bank has made record profits. Why are we treating customers in this way?