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Lowe's Home Improvement

Engaged Employer

Avoid, avoid, avoid - Assistant Store Manager Operations Lowe's Home Improvement Employee Review

2.0
Aug 13, 2023
Recommend
CEO approval
Business Outlook

Pros

If you can negotiate a good salary then it can be well paid Stock options which pay out if you stay with the business Bonus is good Great tuition program

Cons

There are always extra responsibilities outwith your own role due to poor hiring, fragmented store teams, lack of hours or cuts to payroll. Long hours - they pay you for 40 hours but expect you to work 55 hours. Run the play - certainly within the Boston district there was no flexibility to retail. Top stock could be empty and stores full but District teams seem to not want that. Promotions are whether your face fits rather than experience, attitude and results. Store Managers should be non existent as the District team bypass them anyway. Hire & fire mentality. There is no development or focus on developing people. Poor onboarding and training in general. You will need to be self led - the company initiatives such as Lowes University are used as metrics rather than something that can add value - for example the district team focus on % active rather than what is going into it and whether the program adds value. If you are experienced and a good operator then this company will frustrate the life out of you. Wider regional team are so disconnected from store teams but roll into town and want the red carpet treatment.

Explore other reviews about Lowe's Home Improvement

5.0
Jan 24, 2026
Recommend
CEO approval
Business Outlook

Pros

good pay and training for heavy equipment is provided

Cons

boring and slow in the evening

4.0
Jul 2, 2026
Recommend
CEO approval
Business Outlook

Pros

Some amazing customers and coworkers. Tasks and systems were easy to learn. Sometimes you get lucky and have amazing ASMs and SMs. It's easy to get a good survey when you treat customers like friends, be honest about what you do and don't know, and work to learn what you don't. That goes a long way with customers. I personally truly loved my job and loved spending as much time as I could at work.

Cons

Once you are on someones S*** List they will make it possible to get rid of you. Management only follows policy when it benefits them. Some people get promoted when they have no business working in retail as a leader. The A/C in the store I worked in was always broken during the summer, which made it miserable to work. Some customers are entitled due to they way management will kiss their butts to keep from losing a sale or getting a bad review. Management will make a paper trail to write you up if you mess up or are struggling instead of helping you better yourself. Management does not care about employees' work-life balance. Management does not care if their employees are struggling with personal issues like car troubles, health issues, financial issues, etc. Management will get rid of great employees but keep people who don't pull their weight. Once I hit burnout, instead of helping me, I was punished by my managers. In turn making me hate a job I truly loved.

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