Pros
You will get A LOT of free food; the location for the office leaves a lot of great after work/lunch options for you and your peers to bond over; the pay is above average and I must admit I made quite a bit of money in my time here; the dress code is casual which is always a huge plus for me; despite all these seemingly awesome perks, this place drove me closer to insanity than any other office I've ever worked and it all has to do with the corporate CULTure that upper management trickles down.
Cons
I had read reviews about this place on both Indeed and Glassdoor as well as heard from previous coworkers that this place a had a bad reputation for really being the worst example corporate CULTure, so I blame myself for not believing how bad it really was. This was by far the most passively hostile and toxic work environment I have ever been in; it is beyond childish and honestly reminds me of Mean Girls (sorry for using such an adolescent reference to describe the culture but it is fitting because of how immature management truly is). Gossip is rampant; feelings are hurt way too easily which causes disgruntled and shamed employees to chat and email their friend in management for sympathy; cliques openly welcome and then ostracize those same people as if they are trying out for a reality show; office romances and friendships become the stuff of tabloid fodder; management is all too interested in any dirt they can get on an employee and encourages their minions to bring back as much as they can get. I have thick skin and couldn't care less what rumors are saying, the problem is supervisors and managers have inner circles and if they catch wind or believe negative rumors, they immediately take this into consideration without even trying to find out the other side of any story. I went to HR twice about rumors that had circulated and gone out of control with seemingly no consequence, and I have never had any personal issues or even spoke with HR in any of my previous 10+ years of professional experience; despite my outward cries for help and messages to partners outside of the call center, I was let go for no particular reason on a recorded line after being on paid leave for over three weeks and was simply told that legal in Minneapolis said I was a risk (to who?) and was to be let go; no conclusive reason or evidence was ever presented as to my termination. It's sad because I was actually stellar at the position, was passionate about being the best, and had essentially perfect attendance but had my career cut short because someone started a rumor that never escaped me. At the end of the day what is really going on in my opinion is the managers who have been running this call center since it's inception are scared for their jobs because they know they are unqualified as the company has grown acquired other companies in its diabetes department, so naturally more educated and skilled employees are a threat to their own job security and CULTure; so to keep the jobs they aren't qualified for, they create this atmosphere of backstabbing and deceit that I refused to take part in which ensures anyone who they choose to bring into their inner circle first knows their place and second knows what it really takes to get there, not being a great example of work ethic and determination. If you don't think you will eventually quit yourself or get let go over a legally dubious reason, then you are one of the 500+ employees who gets hired on and actually is promoted into that inner circle of control and power (most supervisors and managers are brought in from outside, VERY few employees see any lateral or vertical movement), all the others have a "famous" 5+ and 10+ year flags over their desks and have been stuck in that same role their entire career with no end in sight.