Probably the biggest disappointment in my career - Customer Success Account Manager Microsoft Employee Review

2.0
Jun 9, 2025
Recommend
CEO approval
Business Outlook

Pros

I was so excited when I accepted my role at Microsoft back in 202. I really thought that I had reached the pinnacle of my career. Like everything I had worked for up to that point had culminated in my ability to land a role in one of the bluechip companies in the tech industry. Unfortunately the problems started right from the beginning. I got next to no training on my role plus I had come in at a time when the CSAM role was going through a transition so even when I reached out to the veterans to try and gain some insight into how I could make an impact while servicing my clients needs they often responded with the same confusions and frustrations that I was experiencing. I obviously cannot go into the details of my particular situation but my experience at Microsoft can best be summed up in "setup to fail."

Cons

Before I joined MS I spoke with a former employee who had told me that my entire experience would hinge on the manager I ended up with and boy was that an understatement. Unfortunately for me I landed under one of the worst managers I have ever worked under. The reason I am no longer with the company was entirely due to this person sabotaging my progression at the company.

Explore other reviews about Microsoft

4.0
Jan 28, 2013
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

1. If you love tech, this is a great place. No doubt you'll talk tech (mostly the MSFT stack) from enterprise to consumer - from PCs to phones to Xboxes - from datacenter to desktop. 2. What were GREAT benefits are now VERY GOOD (took a small step down) but still probably better than you'll find at 99% of large corporations. If you've got family - the value of the benefits is even higher. 401k match is nice. 3. Even with it's struggles MSFT is still a cash printing machine. This means if you can keep your nose clean and do reasonable work, you can have a stable job, pay your bills, feed your family, and not worry (too much) about layoffs. The stock you own likely won't tank, but probably won't go up much either. You'll get a bonus each year and some stock. It's a decent life if you aren't looking to light the world on fire.

Cons

Brand on Your Resume: After many years of losing market share and struggling to be at the front end of innovation and the fact that there's 90,000 employees, don't think MSFT is necessarily going to be attractive on your resume to more agile and smaller companies. Managing Your Career: Make you say this out loud so it registers - 90,000 employees work there. Double that for vendors. It is VERY hard to "stand out" and move up in the company. Don't expect your manager to be much of an advocate or enabler to help you meet your career goals - they are basically trying to survive the stack rank every year too. Not familiar with the stack rank? Check out the 2012 Vanity Fair article called "Microsoft's Lost Decade".

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