Pros
After over 5 years the work is easy and customer is fine. If you are mediocre at best and just want a job this may be the place for you. Just do not expect to advance you career or be enriched. Benefits were so poor that they got a lot better when Dell Services was bought so not bad now. People do not bother you much. Often you spend 2 hours in traffic and no one in the office even speaks to you. No dynamic collaboration going on here. People like to protect specific account areas so they have work. No cross training because people do not want anyone else to know 'their' work.
Cons
One, two, three Indian guys do not care a bit about you. You are a number and now matter what you do expect an average rating and no raise. People leaving after 10-20 years are not even counter offered. The entire account is dying and acting defeated. Management does not even care about programmers. They absolutely have no clue. I received an offer for more than 30% increase. Not being able to take your phone into the work area is just stupid. You can't do great at your job and expect anything in return.