Not great for your mental well-being - Associate Engineer Nagarro Employee Review

Most team leads are useless. They either make you feel bad about asking a question or just straight up don't know the answer but still make you feel like garbage. Also getting them to get on a supervisor call is like pulling teeth. Team leads do not like to take responsibility and will always blame the agent. Even though the people we are assisting are in a sense colleagues, a lot of them will berate you and scream to speak to a manager when they don't get what they want. They don't understand that you're just the person on the phone and you don't get to make the rules.