Pros
The four weeks vacation that you get and some people in other departments. We are getting new coffee machines.
Cons
I have a feeling HR or management is writing any of the positive reviews over the last 4-5 years here. Everything has gone down hill fast and anyone within the last 1.5 years with manager or higher in their title is doing their best to fight internally for their own gain and retain their paychecks. Anyone that truly deals with customers day in and out is grossly underpaid, under appreciated, swamped with work, now moved to be sitting with other employees that support one of the 6 plus products you don't support. Managers are arrogant and have next to nil management of people skills - all are former techs and forgot their roots and have never been trained. Schedules have changed for a slight better half of us, but the new to us half are now working all the late shifts. You get no stat days off except 1 or 2 a year if lucky, you also must support a minimum of 4 different products and any even small deviation from a stat you don't meet - which will have unrealistic targets - will mean no raise - which will be late and not back paid anyhow. There is no opportunity to change roles and you must be in full delusional compliance - read buttkiss and sacrifice your morals for management - to have a chance of being hand picked for a 1 level bump. Product training consists of non-functioning demos and live call taking over a week period if you are lucky. Senior management is all out of country and hasn't been seen or heard from in over a year as they too are all statistic driven to keep their money and lifestyle rolling in. Human resources department locally is there to bury any management negative situations and make an appearance to fire or punish any one lower than manager only. Recruitment is all out of country based and has zero insight on what local compensation and competing company perks are. People are quitting nearly weekly or someone is going on stress leave and everyone is job hunting. You are but a pawn to answer a phone and make a manager look good all while being paid below the norm, fed with sugary foods and pizza. The situation was much better 5 years ago with near monthly company socials, the opportunity to master a product you supported and overall happier people. Employees had somewhat of a voice then too.