Strong company with weak central management. - Senior Solution Engineer Nuance Employee Review

Unfortunately these same middle managers are hobbled at every step due to senior management policies. Managers seem to have no ability to resolve any issues or concerns, other than to communicate them to higher management. Some issues have been outstanding for many years now due to the inability to gain an answer from upper management. Communication inside as well as between departments is extremely lacking and policies/product offerings that directly affect processes in place are not well communicated. There is to much of a focus on top down management that doesn't allow any room for flexibility. An example is the travel policy is very stringent and for employees who have to travel very often it will greatly affect their quality of life. From the sales perspective Nuance's biggest losses result from an internal contracting process that has caused many customers to walk away from deals that had already received budget approval.