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Poor production pay - Medical Transcriptionist Nuance Employee Review

1.0
Feb 2, 2015
Recommend
CEO approval
Business Outlook

Pros

Working from home.

Cons

I started out as an MLT at another company in 2008 that got bought out by Transcend in the beginning of 2013. Was doing okay at the former company, then rate per line went down for editing and straight transcription at Nuance with "incentive bonuses" which were a joke. My paychecks went down for the same amount of work. I asked for a raise and was told "everyone makes the same per line." So that means a new person with no experience makes the same per line as a person with several years of experience? Now they added a "patient safety compensation" plan with a complicated chart where your wages are figured out every week based on lines per hour, QC use/abuse, and QA which has to be 99% or above. The system is punitive. If someone asked me what I made I couldn't tell them because it changed every week. They expect a lot but are not willing to compensate fairly. Do not apply to this company, run the other way.

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Pros

Great work environment People are nice

Cons

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4.0
Apr 9, 2025
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Recommend
CEO approval
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Pros

The company offers excellent training and a thorough onboarding process, helping new hires feel well-prepared and confident. The small, close-knit teams foster a collaborative and supportive work environment where you never feel lost in the crowd. Employees take pride in the innovative technology and software being developed, which is recognized as impactful within the industry. (Note: The company was acquired by Microsoft to bring potential for future growth.)

Cons

While the company excels in many areas, there’s limited upward mobility, especially in certain career paths, which can be frustrating for those seeking advancement. Additionally, feedback from employees often feels like it’s not taken seriously, which can lead to disengagement when trying to influence change or improve processes.

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