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Worst I ever worked for. - MLS Nuance Employee Review

1.0
Mar 26, 2015
Recommend
CEO approval
Business Outlook

Pros

Work at home. MTs are provided with a "TSM" or a transcription services manager who is put in the unenviable position of listening to and fielding the complaints (and there are plenty of em here) of about 50 MTs. Nobody else is home.

Cons

MTs are the lowest animals on the totem pole even though the company brags about and prides itself on its very able staff to provide customers with near-perfect work 24 hours a day, 365 days a year. Big wigs in charge provide themselves with lots of "corporate" paid holidays (Martin Luther King Day and Lincoln's Birthday) to name a few - while the same is not afforded to the slobs at the bottom, though we are called "employees". No matter how much top notch perfect work you do or difficult the dictator or work type, a word as inconsequential as "it" is found out of place in an audited report, and it is a short report, they have the math figured out to actually "fail" that report, thereby taking the MT out of contention for any kind of decent line wage for that week. So many good and experienced MTs are jumping ship, the company is scrambling to cover their established accounts, so they are just abusing the rest of their staff by "ordering" them to take over brand new accounts without any consideration for what it does to their line count, LPH or audit scores. DO NOT TREAD HERE !

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5.0
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Pros

Great work environment People are nice

Cons

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4.0
Apr 9, 2025
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

The company offers excellent training and a thorough onboarding process, helping new hires feel well-prepared and confident. The small, close-knit teams foster a collaborative and supportive work environment where you never feel lost in the crowd. Employees take pride in the innovative technology and software being developed, which is recognized as impactful within the industry. (Note: The company was acquired by Microsoft to bring potential for future growth.)

Cons

While the company excels in many areas, there’s limited upward mobility, especially in certain career paths, which can be frustrating for those seeking advancement. Additionally, feedback from employees often feels like it’s not taken seriously, which can lead to disengagement when trying to influence change or improve processes.

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