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Work hard to make minimum wage. - Medical Language Specialist Nuance Employee Review

1.0
Feb 29, 2016
Recommend
CEO approval
Business Outlook

Pros

Work at home, and I do like medical transcription work. The TSMs are very nice (that I have encountered).

Cons

Strict audits that set you up to fail. Never know how much you will make until after the audits. Pay is based on a grid system, based on how many lines you produced, how many lines per hour, how many blanks you left in reports, any errors found. Meeting these metrics and the strict audits set you up to fail and only receive minimum wage, usually meaning they have to make up your pay to min. wage per law, but then you get on a performance review. If you are on a great account with lots of work, suddenly they can change you over to an account with no work, then you can't possibly meet the metrics required for their pay grid. Seems the easy accounts (good dictators, etc.) get sent to India, so American workers are left with the ESL doctors, hard to understand, very poor audio, etc.

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Cons

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Pros

The company offers excellent training and a thorough onboarding process, helping new hires feel well-prepared and confident. The small, close-knit teams foster a collaborative and supportive work environment where you never feel lost in the crowd. Employees take pride in the innovative technology and software being developed, which is recognized as impactful within the industry. (Note: The company was acquired by Microsoft to bring potential for future growth.)

Cons

While the company excels in many areas, there’s limited upward mobility, especially in certain career paths, which can be frustrating for those seeking advancement. Additionally, feedback from employees often feels like it’s not taken seriously, which can lead to disengagement when trying to influence change or improve processes.

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