Pros
They offer great benefits, ie dental, vision, medical, life insurance etc
Cons
Outbound cold calling members of the company offering a visit where a Nurse is sent to their home. Aggressive micromanagement. No room for growth. The metrics are almost impossible to obtain. They don’t care that you are a human and not a machine. The calls are literally back to back, no breaks in between. Sometimes before you can even take a breath from hanging up with one call, the next is coming in (no exaggeration—-it’s BACKTOBACK) and you have to answer within ONE literal second or QA will dock you. The script is tedious and you have to stick to that script or QA will dock you. This job isn’t about assisting the members it’s about how much visit you can schedule, because if you don’t schedule a certain amount of visits you’ll be placed on a PIP, if you receive under a 96% on QA…you’ll be placed on a PIP, if your ACW average isn’t below 1:30 (one minute and 30 seconds for the MONTH) you’ll be placed on a PIP. It’s where your sanity comes to die. The members are rightfully frustrated because strangers are calling them offering a service that they declined multiple times, but the company doesn’t care…we’re gonna call them back in two days; so they curse you out, call you names and you’re supposed to sit there and accept it….and then move on to the next call. it’s ridiculous, it’s daunting and it’s a little inhumane.