Run! - Inbound Phones Customer Service Representative Optum Employee Review

1.0
May 2, 2021
Recommend
CEO approval
Business Outlook

Pros

I was very impressed with a smooth transition into the company. All the paperwork was in order and nothing was delayed like other companies I have applied too. But!... that’s it.

Cons

Where to begin.... if you want to take a vacation, you can not give too much advance notice or they disregard it. They only like to receive notification no more than 2 weeks out, which is so odd. It’s all about numbers. If you understand medical terminology and can work super quick then you should be fine. If you like to take some breaks and think just because you are working super hard and are very nice, you will be let go if you can’t reach your set number. Even if your 5 off, forget about it. Communication between us and management does not exist. They only offer OT if you meet those numbers. Also, super strict on time. Some companies I have worked for, 5 mins late sometimes no big deal... here if your late once you get pounced on instantly. Oh.. and you are micromanaged very often. Low pay. $15 an hour to start. Then 2% raises. Super high turnover! I’m just a warm body to them. Hardly any advancement opportunities.

Explore other reviews about Optum

5.0
Jun 3, 2026
Recommend
CEO approval
Business Outlook

Pros

Work life balance is good

Cons

Compensation is below industry average for tech

1.0
Jun 1, 2026
Recommend
CEO approval
Business Outlook

Pros

Difficult to say many positives, as most of the current field staff has either resigned or currently interviewing for other positions.

Cons

Office management, upper management within the company leave staff with unfulfilled promises, ineffective communication, lack of response to questions and concerns that staff members ask on a weekly basis. This office has such high turnover with obvious lack of concern by any of the higher ups within LHC group, Optum, Amedisys. These 3 companies are merging or UHC is purchasing- upper management is unable or unwilling to share exact plans which has been adding to overall anxiety, uncertainty within this office. As staff we continue to be told ‘just hang tight, things will get better’.

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