Horrible - Customer Service Representative (CSR) Optum Employee Review

Large company that provides great benefits and support career growth. Company culture supports work life balance.

Constant shift to hire contractors and offshore roles, which have caused lay offs.

Remote work flexibility, supportive coworkers.

Chronic understaffing that leads to constant burnout Leadership behavior is inconsistent, unaccountable, and often dismissive Nepotism heavily influences promotions and opportunities Raises and bonuses are rare or nonexistent despite increasing workloads Workload expectations are unrealistic and unsustainable Company talks about mental wellness but does not practice it internally Extremely limited EAP benefits that offer little real support Employees are not acknowledged, respected, or meaningfully recognized High turnover due to poor culture and lack of investment in employees