Company Only Cares about the Revenue - Program Manager Optum Employee Review

1.0
Dec 27, 2023
Recommend
CEO approval
Business Outlook

Pros

Can manage my own time

Cons

Constantly filling out spreadsheets for revenue. Duplicate and triplicate forms because management can't figure out how to merge or extract data. Management doesn't care about the patient or the employee - it's all about the revenue. They push you for billable hours and revenue recognition. Absolutely no work/life balance. Management threatens employees by saying "if form isn't complete by tomorrow, I'll have to write you up". Company was good (Change Healthcare) until they were bought out by Optum.

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Optum Response
2y
Thank you for your feedback. I'm sorry to hear about your experience. Please know that we value our employees and are committed to supporting them both professionally and personally. Your comments will help us to assess our processes and make any necessary adjustments for improvement.

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5.0
Jun 3, 2026
Recommend
CEO approval
Business Outlook

Pros

Work life balance is good

Cons

Compensation is below industry average for tech

1.0
Jun 1, 2026
Recommend
CEO approval
Business Outlook

Pros

Difficult to say many positives, as most of the current field staff has either resigned or currently interviewing for other positions.

Cons

Office management, upper management within the company leave staff with unfulfilled promises, ineffective communication, lack of response to questions and concerns that staff members ask on a weekly basis. This office has such high turnover with obvious lack of concern by any of the higher ups within LHC group, Optum, Amedisys. These 3 companies are merging or UHC is purchasing- upper management is unable or unwilling to share exact plans which has been adding to overall anxiety, uncertainty within this office. As staff we continue to be told ‘just hang tight, things will get better’.

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