Pros
Gained strong exposure to the U.S. healthcare system, particularly within Medicare and Retirement plans. The work was meaningful — resolving complex claim issues directly impacted patient outcomes and member satisfaction. Cross-functional collaboration was a core part of the job; I worked regularly with compliance, clinical, and member services teams. The company supports a data-driven culture, and I appreciated being encouraged to use analytics and reporting to drive process improvements.
Cons
While the role offered a lot of autonomy, internal systems and approval workflows could be slow or bureaucratic at times. Opportunities for advancement in Ireland were somewhat limited. The pace could be demanding, especially when handling time-sensitive or high-stakes appeal cases.