Pros
*Great colleagues *Flexible work environment (working from home, shifted hours) *Flexible benefits (purchase extra vacation days, healthcare levels etc) *There is a bonus scheme but of course varies depending on if you are in sales or support
Cons
*Too much process for customer and support engineer to overcome to work effectively together *Engineers constantly pushed to "do more with less" *Accountability constantly being pushed down to those working "at ground level" *Virtual training classes promoted over classroom training *Profit more important than technological innovation *"Self service" culture endemic, IT support, HR, Personnel services etc. driven through anonymous web portals. A faceless experience for both employee and customer IMHO *The work-from-home policy not 'managed' such that office-social-contact is critically impaired *Limited career progression. A combination of limited positions available and process targeted management which means that a manager does not have the time or the inclination to help with employee programs such as 'mentoring' or 'professional development'. *The emphasis appears to be to allow good talent to leave rather than to investigate if they can be encouraged to stay *"Tick box" culture widespread presumable because the company is so huge that they need to keep account of things somehow