Unbelievable job security - Technical Support Engineer Oracle Employee Review

3.0
Jan 31, 2014
Recommend
CEO approval
Business Outlook

Pros

Backfill is nearly impossible, meaning Oracle will retain the worst slackers, making you shine compared to them. Ability to work with cutting-edge technology, access to a lot of training materials, books, lab equipment, etc. No office politics, no backstabbing, no scapegoating, complaints are reviewed according to their merit, no automatic blame on the worker. Very rare work overload, typically the amount of work is enough to keep you busy for 70% of your shift, sometimes less, so there is usually a lot of time to do your work diligently. Very liberal access to Internet and company resources, good degree of shift flexibility.

Cons

Backfill is nearly impossible, meaning Oracle will retain the worst slackers, making you do double the work. Once someone fresh is recruited, however, event though they start at a lower grade, you will find out they earn more than you are despite your years of experience. Salary raises only evaluated once per year, and only if management feels like it. Inflation adjustments only where required by law. Raises are awarded on a blanket basis, and while they are distributed according to merit at the lowest end of the chain, there is usually not enough money to give to retain top talent even if the complete package went to the top performer. Discretionary raise requests are completely opaque and there is a complete lack of information regarding stakeholders, approvals, level of management involved and feedback why the request was refused (or whether it was refused at all). While internal sites pile on features and use more resources, the PC will only get replaced if it breaks down, not when it's too slow to do your work effectively. No career opportunities. Senior engineers stay glued to their seats and their positions are not backfilled even when they retire. Ego trips by some senior and especially principal support engineers. They will belittle you, demand information you have already provided, will make basic mistakes or repeat the steps you went through, and will never apologize for their errors or thank you for your help. Not helped by the fact that some of them are incompetent.

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5.0
Jun 10, 2026
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Pros

Very cushy at times, not super high pressure

Cons

The actual software you're selling is low to mid tier software so hard to sell.

4.0
Oct 21, 2014
Recommend
CEO approval
Business Outlook

Pros

Every group/division can be different in how they treat their employees, but I'd say overall there is very good atmosphere of trust and fairness. There is a strong focus on education, and they reimburse for outside classes taken (Up to 5k/year I think). Benefits are good, and I'd say quite competitive in the market. Good 401K matching (they'll contribute a max of 3% of your 6% or greater). Free drinks in the breakroom. Flexibility to work from home at times. (If you live 50+ miles away from an office you can work full-time from home...policy).

Cons

They don't try to make the workplace anything special (maybe a pool table and arcade game are cliche or gimmicky?). In the 10 years I've worked there, they've given 2 measly %1 cost of living raises (this is the same with most everyone I've spoken to, some don't get any raises). You will not get a substantial raise ever, unless you leave then get rehired on (they will not match offers, better to leave). New employees that you train will make 10 - 20K more than you several years after you hire on (not just me, they do this to all tenured employees). They will give these untrained, less experienced people higher titles (again this is done to everyone not just me). You learn pretty quickly that you're dispensable. The company has billions in cash and they don't re-invest in their employees, just in acquiring new companies and hiring new people that know nothing that you get to train.

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