Personal Response Associate - Personal Response Associate Philips Employee Review

2.0
Sep 15, 2016
Recommend
CEO approval
Business Outlook

Pros

Great Benefits-Vacation, Health, 401 (K), Vision, Company Discounts, Tuition and Fitness Reimbursement Great co-workers Flexible Schedules

Cons

Company outsourcing MA call center to a third party Company located down south No communication between departments A few managers are great, but there are many who are either bullies, demeaning, or lazy Chances of being developed will depend on which manager you have Policies are not followed and ethics are constantly violated by co-workers Many systems issues create a frustrating job environment

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Philips Response
9y
Hello there, thank you for taking the time to write us a review about your work experience at Philips so far. Thank you too for sharing your views about your job as a Personal Response Associate at our Framingham, MA office in the United States. We're very pleased to hear you're satisfied with the salary and benefits that we offer. As a company we conduct regular analysis to ensure we are able to give our employees a wide and competitive range of benefits. Our Workplace Innovation program and global employee flexibility policy were designed to facilitate strong work-life balance for our people. We are glad to hear from you that you feel comfortable with the flexibility in your work schedule. If you ever would like to discuss the role of the management we would like to advise you to make an appointment with your HR representative. However if you feel you would like to have an anonymous discussion please contact the Philips Ethics hotline. We wish you all the best for the future and we hope you'll be part of the Philips family for a long time!

Explore other reviews about Philips

5.0
May 9, 2026
Recommend
CEO approval
Business Outlook

Pros

Very cool company and pros

Cons

Nothing what I can think of

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Philips Response
1mo
Thank you for your review. It’s gratifying to know that you have such a good time in our company. We appreciate your contributions and wish you all the best.
2.0
Jun 8, 2026
Recommend
CEO approval
Business Outlook

Pros

- Easy commute if you live north of Seattle/Bellevue - Decent cafeteria - Decent compensation

Cons

- The level of apathy amongst colleagues is off the charts. Many people are simply coasting and collecting a paycheck. When you try to be a team player and pick up the slack, you simply become a target for blame. - Due to the extremely lax "return to office" policy, the office often feels quite empty when there is plenty of work to be done. Being onsite M-F often leads to more work with little support. - There is a culture of public shaming, with several meetings every week dedicated to project leads targeting individuals to make up for their own lack of technical understanding.

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Philips Response
2d
Thank you for sharing your perspective and for your multi-year dedication to our organization. We are pleased to hear that our competitive total rewards, inclusive workplace culture, and focus on flexibility have contributed positively to your employee experience. We acknowledge the feedback regarding organizational dynamics and the impact of structural changes on team sentiment. As we adapt to evolving market demands, we remain focused on change management optimization, enhancing transparent internal communication, and building long-term stability across our business units. We encourage you to reach out to HR or your manager for a discussion regarding your feedback. Once again, we appreciate your continued contributions to the team.
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