Not so great - Team Lead Questrade Employee Review

-Inadequate training -Uninspiring senior staff -Supervisors that spend more time on smoke breaks than coaching. Your staff shouldn't have to run around for help when a customer is waiting. -If you're new you can expect to be taking all the calls at the end of the night with no back up b/c all other senior staff are gone and you receive no OT b/c you're salaried. -Knowledge base (their encyclopedia for the role) is awful at best! -Co workers who aren't in leadership roles micro managing and juvenile. -They undervalue superstar employees and are dismissive of recognition. -One or two people call in sick and the que gets slammed