Account Executive - Account Executive Salesforce Employee Review

2.0
Oct 28, 2017
Recommend
CEO approval
Business Outlook

Pros

Good product at its core Lots of support from marketing and good brand There are lots of good sales resources to help you sell - best marketing organization I have ever gotten to partner with... Sales Engineer staff is generally solid

Cons

Mid Market AE’s get 8 total install accounts, only 2-3 of which will actually buy anything, particularly on the west coast (very small amount of accounts compared to Mid Market territories at other companies). I’ve seen lots of highly successful AEs come to Salesforce and leave after less then a year after being dealt TERRIBLE territories mostly due to lots of upset oversold customers with lots of shelfware. Also, lots of poor implementations due to prior AEs not insisting on customers bringing in business partners when they should have because they just wanted to close deals....Many customers who look good on paper aren’t buying anything for these reasons....in many cases hard work has nothing to do with hitting your number - if you don’t have good/satisfied install accounts in your territory (total toss up btw) there is no path to success whatsoever as decent net new logo deals are few and far between (in Mid Market) - the expectation at Salesforce is that you won’t hit your number - you’ve been warned... Culture is another toss up depending on the RVP - they preach “Ohana” but in lots of cases it should be “nohana” - be VERY careful if you are looking at a job in one of the the coprime aka overlay AE divisions as it can be very toxic if your product set isn’t service cloud....be sure to really feel out your managers leadership style before you take one of these roles because there really are some brutally awful RVPs. If the RVP you are interviewing with is brand new to Salesforce CAUTION Terrible new AE product enablement - they give you marketing fluff and that’s it

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5.0
Jun 24, 2026
Recommend
CEO approval
Business Outlook

Pros

Great culture and they take very good care of their employees. Unlimited PTO (within reason) and generous benefits.

Cons

My entire department was eliminated when they did their 10% reduction on the workforce.

4.0
Jul 9, 2014
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

I've spent over 8 years with Salesforce in various management and individual contributor roles, all customer or partner facing. Some of the pros: - vibrant, fast paced culture - smart, fun, aggressive colleagues - management is focused on latest tech trends and staying or becoming a leader for many of them - by and large, customers and partners are very positive about the technology - good benefits and perqs - hip urban culture at HQ - a chart-your-own-course mentality that rewards those who aggressively seek out the job they want and pursue it, or sometimes even create it

Cons

After my long tenure and many Dreamforce conferences, I'm nearly fried. To say the culture is fast paced and the focus is always changing is an understatement. The reason Salesforce always seems on top, and chasing the latest trend, and in the press, is because employees are expected to run harder, carry more, cheer loudly, and pivot constantly. It's the world's biggest startup in behavior. But at the same time, with the recent influx of top career sales leaders from Oracle and what appears to be a board-level mandate for doubling revenue, employees are being asked to do even more with even less, fill higher quotas with smaller territories, less help, and the big company bureaucracy is rearing it's ugly head. Worse still is the politics. When you hire a bunch of smart, aggressive people, and put them in an environment of outsized expectations, throw in a bunch of re-orgs and changing management, and sprinkle with uncertainty and constantly changing priorities, you inevitably get people back stabbing each other and throwing others under the bus to appear smarter and more worthy of promotion. The few at the top will get very, very rich. The rest will lose the sense of personal ownership and start to wonder why they've given up health and family

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Salesforce Response
2y
It's not often that you get the opportunity to respond to a review 10 years in but your comprehensive and thoughtful review has managed to hold on as one of our most popular even a decade in :) It’s exciting to see that the things we love most about the Salesforce of today — super smart colleagues, being at the forefront of tech trends and establishing ourselves as leaders in the space, great benefits and perks to name a few — haven’t changed in the past 10 years. We acknowledge the challenges you faced, such as the pace, shifting priorities, and internal politics. Your advice on maintaining our foundational vision while avoiding big-company bureaucracy is helpful as we continue to grow as the #1 AI CRM. Salesforce is committed to balancing growth with employee well-being and staying true to our core values. We appreciate your insights and dedication over the years. Thanks again for your feedback!
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