Salesforce is a great company and for specific roles...but Sales..that’s where it’s UGLY. - Account Executive Salesforce Employee Review

2.0
Jan 20, 2018
Recommend
CEO approval
Business Outlook

Pros

-Opportunity to interact with emerging companies -Amazing VTO opportunities -Brand recognition -Product marketing -Snacks -Overtime pay - great events - some truly genuine coworkers

Cons

This is from our experience..yes OUR because multiple people have expressed identical concerns. General managerial inconsistency and poor and undefined career development Subjective management with unclear expectations and lack of constructive feedback Lack of knowledge and account/opportunity strategy from superiors Unavailability as a resource – poor coaching and lack of involvement with accounts / opportunities Complete lack of trust and transparency with direct line management Inability to coach, mentor and guide effectively – no structure for 1:1 meetings and lack of agenda - Continuous belittlement and criticism despite efforts to improve – general disengagement, lack of proactive coaching resulting in negative retrospective feedback Lack of fair judgment and unprofessional communication in open forums- topics to be discussed in 1:1 posted openly with a belittling nature Unfair and unequal treatment amongst Salesforce employees, specifically at AE level Internal political nightmare with unjustified promotions Unequal territories with no realistic probability of quota attainment unless provided multiple territories with high AOV band Lack of true sentiment for customer success – Many oversold accounts, unhappy customers and forced purchases encompassing a bullying demeanor Lack of true equality in the workplace – Majority of the Southern California hub is Caucasian, where there is a true lack of diversity, where it appears that minorities are hired to meet quotas Distraught office culture full of fear and lack of “Ohana” despite how Salesforce portrays itself Low compensation compared to fair market value for AE per segment False claims of “equality” (approximately 65% White, 79% Male at Salesforce) Continuous micro-management with call center mentality for tenured Account Executives On a final note, there are some extremely judgmental managers, one specifically who came from the Chicago office. Constant complaining, throwing people under the bus and tattle tale mentality making it a completely uncomfortable work environment and actually having people who would rather quit than put up with "it".

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5.0
Jun 11, 2026
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Pros

Pay, flexibility, benefits, advancement, development

Cons

Must remain in role for 12 month + for promotion opportunities.

4.0
Jul 9, 2014
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

I've spent over 8 years with Salesforce in various management and individual contributor roles, all customer or partner facing. Some of the pros: - vibrant, fast paced culture - smart, fun, aggressive colleagues - management is focused on latest tech trends and staying or becoming a leader for many of them - by and large, customers and partners are very positive about the technology - good benefits and perqs - hip urban culture at HQ - a chart-your-own-course mentality that rewards those who aggressively seek out the job they want and pursue it, or sometimes even create it

Cons

After my long tenure and many Dreamforce conferences, I'm nearly fried. To say the culture is fast paced and the focus is always changing is an understatement. The reason Salesforce always seems on top, and chasing the latest trend, and in the press, is because employees are expected to run harder, carry more, cheer loudly, and pivot constantly. It's the world's biggest startup in behavior. But at the same time, with the recent influx of top career sales leaders from Oracle and what appears to be a board-level mandate for doubling revenue, employees are being asked to do even more with even less, fill higher quotas with smaller territories, less help, and the big company bureaucracy is rearing it's ugly head. Worse still is the politics. When you hire a bunch of smart, aggressive people, and put them in an environment of outsized expectations, throw in a bunch of re-orgs and changing management, and sprinkle with uncertainty and constantly changing priorities, you inevitably get people back stabbing each other and throwing others under the bus to appear smarter and more worthy of promotion. The few at the top will get very, very rich. The rest will lose the sense of personal ownership and start to wonder why they've given up health and family

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Salesforce Response
1y
It's not often that you get the opportunity to respond to a review 10 years in but your comprehensive and thoughtful review has managed to hold on as one of our most popular even a decade in :) It’s exciting to see that the things we love most about the Salesforce of today — super smart colleagues, being at the forefront of tech trends and establishing ourselves as leaders in the space, great benefits and perks to name a few — haven’t changed in the past 10 years. We acknowledge the challenges you faced, such as the pace, shifting priorities, and internal politics. Your advice on maintaining our foundational vision while avoiding big-company bureaucracy is helpful as we continue to grow as the #1 AI CRM. Salesforce is committed to balancing growth with employee well-being and staying true to our core values. We appreciate your insights and dedication over the years. Thanks again for your feedback!
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