Great place to work if NOT in Sales! - Anonymous employee Salesforce Employee Review

1.0
Sep 25, 2018
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Pardot at the early acquisition phase was a fun start-up martech vibe culture. Adam Blitzer was a great leader before and after he sold Pardot to Salesforce. The commissions paid monthly were good, employee discounts with the likes of Apple, movie vouchers, free drinks, fruit and snacks and healthcare benefits for you and your family especially in those unexpected incidents is just outstanding. The leadership that came from Atlanta was very charismatic. I recall times when the VO Sales would jump on a call with a prospect at the 11th hour remotely at the oddest time to help regional teams. Who does that? It’s things this you will always remember. In terms of people, when you find a core group of individuals whom you trust and can lean of for advise and support, it goes a really long way in otherwise a very demanding role

Cons

Don’t get all too bubbly with what you see in public about this company with their philanthropic model of giving back and rising stocks because behind closed doors it has to be one of the worst experiences as a sales professional. 1. I don’t think SF thought about the Exact Target and Pardot acquisitions because it created a lot of issues such as internal conflict between Exact Target and Pardot reps over the right solution for an interested customer, 2. Salesforce Account Execs having to put quota relief size over the right solution and with Pardot the smaller investment price tag over its Exact Target meant you would lose out pretty much all of the time. 3. The quotas in the upper customer segments were not aligned to the sales cycles and instead geared towards the SMB segments. 4. Little empathy from the local leadership who were well aware of these challenges and instead ignore the issue as the revenue seemed to be the only concern. There is a reason why there is a high churn it nobody there seems to care. Was once commented that the sales recruitment process is like an “assembly-based manufacturing plant” in that reps go out as much as they go in and that at the end of the day “nobody cares”

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Salesforce Response
7y
Thank you for taking the time to leave this detailed feedback. The ethics issues you've described in your advice to management are concerning, and we'd like to learn more so we can improve. Even though you've left, could you please provide more details anonymously by contacting our third-party provider Ethicspoint at http://www.salesforce.ethicspoint.com/. Doing so will help us work to directly address the concerns you raise in your review and ultimately make this a better workplace.

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5.0
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Pros

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Cons

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4.0
Jul 9, 2014
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

I've spent over 8 years with Salesforce in various management and individual contributor roles, all customer or partner facing. Some of the pros: - vibrant, fast paced culture - smart, fun, aggressive colleagues - management is focused on latest tech trends and staying or becoming a leader for many of them - by and large, customers and partners are very positive about the technology - good benefits and perqs - hip urban culture at HQ - a chart-your-own-course mentality that rewards those who aggressively seek out the job they want and pursue it, or sometimes even create it

Cons

After my long tenure and many Dreamforce conferences, I'm nearly fried. To say the culture is fast paced and the focus is always changing is an understatement. The reason Salesforce always seems on top, and chasing the latest trend, and in the press, is because employees are expected to run harder, carry more, cheer loudly, and pivot constantly. It's the world's biggest startup in behavior. But at the same time, with the recent influx of top career sales leaders from Oracle and what appears to be a board-level mandate for doubling revenue, employees are being asked to do even more with even less, fill higher quotas with smaller territories, less help, and the big company bureaucracy is rearing it's ugly head. Worse still is the politics. When you hire a bunch of smart, aggressive people, and put them in an environment of outsized expectations, throw in a bunch of re-orgs and changing management, and sprinkle with uncertainty and constantly changing priorities, you inevitably get people back stabbing each other and throwing others under the bus to appear smarter and more worthy of promotion. The few at the top will get very, very rich. The rest will lose the sense of personal ownership and start to wonder why they've given up health and family

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Salesforce Response
1y
It's not often that you get the opportunity to respond to a review 10 years in but your comprehensive and thoughtful review has managed to hold on as one of our most popular even a decade in :) It’s exciting to see that the things we love most about the Salesforce of today — super smart colleagues, being at the forefront of tech trends and establishing ourselves as leaders in the space, great benefits and perks to name a few — haven’t changed in the past 10 years. We acknowledge the challenges you faced, such as the pace, shifting priorities, and internal politics. Your advice on maintaining our foundational vision while avoiding big-company bureaucracy is helpful as we continue to grow as the #1 AI CRM. Salesforce is committed to balancing growth with employee well-being and staying true to our core values. We appreciate your insights and dedication over the years. Thanks again for your feedback!
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